I’m Akshay Gawade, a dedicated professional with over seven years of experience in Workforce Management and Dialer Operations. My journey began with a simple goal: to make a difference in how teams operate and connect with customers. Through perseverance and a passion for optimization, I’ve crafted a career centered on driving efficiency, enhancing customer engagement, and leveraging data to make informed decisions.
From my early days as a Dialer Executive to leading teams across major companies in India, my story is one of growth and continuous learning. Each role has taught me the importance of adaptability, strategic thinking, and a deep understanding of technology. With skills in data science, AI-driven solutions, and campaign management, I strive to bring innovation to every project.
As I move forward, my mission remains clear: to build stronger connections, create efficient processes, and inspire teams to achieve excellence. Whether it’s through AI integration, workforce planning, or strategic engagement, I’m here to make an impact—one project at a time. This is my story, and I’m excited to see where it leads next.
A results-oriented WFM/Dialer Manager with a rich background in campaign optimization, workforce management, and customer engagement. Over the years, I’ve honed my expertise in data science and AI-driven solutions, blending analytical skills with strategic thinking to drive impactful results. My journey in professional services has equipped me with the ability to lead teams with a focus on efficiency, quality, and delivery excellence. I’m passionate about transforming data into actionable insights and creating seamless customer experiences. My approach is a blend of technology and creativity, where I utilize generative AI to enhance customer interactions and optimize campaigns. Each project I take on is like a new canvas, and just as a painter brings ideas to life with color, I strive to bring innovation and precision to every challenge. Whether it’s through AI integration, campaign management, or customer success strategies, I am committed to achieving excellence and making a measurable difference. Let’s connect and explore how I can help drive your business forward
At Yellow.ai, my role goes beyond traditional workforce management; I’m at the forefront of AI Voice Bot development, delivery, and monitoring. Leveraging cutting-edge technology, I work to ensure seamless customer interactions and drive operational excellence.
Through AI-driven automation and strategic bot monitoring, my work at Yellow.ai is all about creating efficient, responsive, and scalable customer support solutions that make a real impact.
As the WFM/Dialer Manager at Conneqt Business Solutions, I was responsible for managing dialer operations and workforce scheduling to ensure peak efficiency and customer satisfaction across campaigns. My focus was on driving continuous improvement, enhancing campaign performance, and meeting client expectations through strategic workforce management and data-driven decisions.
At Conneqt Business Solutions, my role was pivotal in optimizing dialer operations and workforce management, contributing to enhanced campaign performance and improved customer engagement.
In my role at SingleDebt, I was responsible for managing dialer operations and workforce management across multiple campaigns. I played a key role in optimizing contact strategies, enhancing team performance, and ensuring regulatory compliance. My work focused on streamlining operations and implementing data-driven solutions to drive efficiency and improve customer engagement.
At SingleDebt, my contributions in WFM and Dialer Management were essential to streamlining operations, boosting performance, and delivering consistent results for both the company and its clients.
At Vertex Customer Management, I served as the Senior Dialer/WFM Team Leader, overseeing dialer operations and workforce management to enhance customer service and optimize team productivity. My role involved strategizing dialer settings, troubleshooting technical issues, and ensuring smooth call center operations, all aimed at improving customer interactions and agent performance.
My time at Vertex Customer Management strengthened my expertise in dialer management and workforce optimization, laying a strong foundation for my continued success in campaign and customer engagement strategies.
As a Dialer Executive and later a Team Leader at DBS Mintek Private Limited, I was responsible for managing outbound and inbound dialer operations, ensuring effective call scheduling, and maximizing resource utilization. My role required strong attention to detail and a proactive approach to addressing technical issues, enabling the team to achieve high levels of efficiency and customer satisfaction.
My experience at DBS Mintek laid the foundation for my career in workforce management and dialer operations, equipping me with the skills to drive performance and deliver results in high-paced environments.
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